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Secure Online Shopping:
All Transactions are secure and 128-bit encrypted with industry-standard SSL (secure sockets layer) technology.

Shipping:
Delivery is via FEDEX Ground. We ship out of Florida, most packages are shipped within 2 to 5 business days. All items shipped within the US are insured.

Shipping methods for the continental USA and Hawaii/Alaska:

• Shipping is FREE within the US with purchase of $75 or More. Except AK, HI & PR
• A 12% shipping charge will be added for shipments going to AK, HI & PR
• Most items ship within 48 HRS or less some items may take a little longer depending on availability.
• We will contact you if an item will take longer than 2 weeks to ship.
• If you require Express Shipping please note it in our comments section when completing your order and we will be happy to expedite it.
• We ship World Wide! Shoppers wishing to ship to Alaska or Hawaii must add additional shipping charges for USPS Mail.
• Most orders are shipped FedEx ground to your address with in US.
• You must include a complete address, not a Post Office Box for FEDEX delivery otherwise we will ship it USPS.
• Your order will not be shipped without a full address and phone number.
• We are not responsible for late arrival caused by carrier or carrier being unable to reach the customer to set up a schedule for delivery.
• Be sure you give us a phone number you can be reached at during the day.
  

Shipping Cost:

• USPS Ground $7.99 - Orders Less Than $35
• FedEx Ground $11.95 - Orders Less Than $75 & Greater Than $35
• Free within the US with purchase of $75 or More
• USPS 3 Day Select $34.95 (Priority Mail is not a guaranteed service)
• USPS Next Day Air $125.95 & UP

Incorrect Address Issues
Customers need to triple check the shipping address on there order to insure the address is error free. Be sure to include any special suite or apartment numbers, otherwise the order may be returned to us due to insufficient address. The orders that are returned will be charged additional shipping for secondary delivery. Free shipping will not be applied twice for orders that meet those conditions prior to the return. Customers will be contacted and made aware of the any delivery issues. If the orders are not reshipped at the expense of the customers, a 15% restocking fee will be applied and any original shipping cost will be forfeit. Any remaining balance will be credited back to the customer's credit card.

Return Guidelines:

1. All damaged items must be claimed within 48 hours of receipt with the carrier ( ie... FEDEX )
2. You must receive an RMA number from us in order to return an item. Item(s) approved for exchange must be returned within 30 days (1 month) of the order date.
3. You must have either original receipt or a copy of receipt with the returned merchandise.
4. The item(s) must be returned in the original carton(s) without being used or damaged in any way.
5. We strive to make every customer 100% satisfied.
6. You have 90 days for a complete refund and 45 days to exchange.
7. If for any reason you are not satisfied with your purchace please return it following these instructions.
8. Please notify us first of the reason for return.
9. Customer must handle return shipping cost unless an error was do on our part. Customer must provide us with a tracking number of the returned item.
10. Customer must safely pack and return merchandise in undamaged and unused condition within 45 days of purchase.
11. We can not reimburse return freight charges.

Phone Orders:

Order may be placed over the phone during 10:00 AM - 7:00 PM EST by call 1866.618.7932.
In order to expidit your order please have the item name & number ready as well as credit card and shipping information.
All credit card orders must have the exact billing address information that matches the card holders name.

Cancel Order Policy

Canceled orders after 3 days will be refunded minus a 3% credit card charge fee that we are billed from you card company. If the item was not shipped within 10 days and you wish to cancel then we will not charge a 3% fee.

We can not cancel any order once its been shipped, under any circumanstance, we apologize in advance but we strictly enforce this policy. You can still however send any order back (at your expense) for a full refund of the purchase price of items (minus shipping charges). The only exception being if an item from your order is out of stock, we'll then cancel that item of your order or if your entire order is out of stock we'll cancel your order, other than these exceptions we can not cancel any order once it has been placed.

Return Policy

All sales made through the CandleMix.com Web site are subject to CandleMix.coms' return policy. You have 14 days from the time you receive your purchase to return or exchange any merchandise when accompanied by the original receipt. All returning merchandise must be in the original shipment boxes, products must be in original condition and undamaged.  You must call or E-mail Customer Service to obtain authorization to return purchased merchandise.  FREE SHIPPING ONLY APPLIES TO YOUR ORIGINAL PURCHASE.  All return/exchange shipping fees are the responsibility of the customer.  Returns or Exchanges will not be accepted on discounted or retired items. Please send your return package via Fed Ex, UPS or Insured Priority Mail.  The return policy does not apply to sale or discounted merchandise.  Call toll free 1.866.618.7932

Refused Orders 

Packages that are refused when they reach there shipping destination will be charged shipping, and a restocking fee of 15%.  The shipping fee will only be charged if your order was shipped with FREE SHIPPING.  If for some reason your order was refused, but you still want the order.  You will be required to repay the new shipping charge in order to receive your order.  The second attempt at delivery must be at a different address, we will not ship the order a second time to a address where it has been already refused once. 

Unable to sign for an order by FEDEX 

It is the customers responsibility to make arraignments to sign for a package. If the package is returned and the customer wants it reshipped the customer will be charged shipping, if refused and the customer decided to cancel the order a return shipping charge and restocking fee of 15% will be charged.